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PRODUCTION SUPPORT

 

WE PROVIDE PERSONALIZED ATTENTION IN SOLVING DIVERSE COMPLEXITY ISSUES. MONITORING, ALERT IMPLEMENTATION AND CONTROL TOOLS FOR FINAL SYSTEMS.

 

WHAT DOES IT INVOLVE?

 

This activity involves a set of support practices and disciplines for software applications that are already in use by the end users.
The production support team is responsible for receiving incidents and requirements from different users, analyzing and responding accordingly by either providing a solution, escalating the issue or deriving the work to another technology team, internal or external.
Additionally, we provide monitoring and control services on deployed applications, its components and the production environments on which they run.

 
 
 
 


OUR DIFFERENTIATION FACTOR

 

OUR MAIN OBJECTIVE IS THE CONTINUOUS IMPROVEMENT IN SEARCHING FOR OUR CLIENT’S SATISFACTION. TO ACHIEVE THIS, WE MAKE USE OF DATA WE OBTAIN FROM DIFFERENT ENVIRONMENTS -DEVELOPMENT, TESTING AND PRODUCTION- AND WORK TEAMS. THIS IS NOT DONE JUST TO IMPLEMENT CORRECTIVE ACTIONS, BUT ALSO PREVENTIVE AND FINALLY… PREDICTIVE ACTIONS.

FROM OUR PERSPECTIVE, BOTH THIS PRACTICE AND A FIRM COMMITMENT ARE FUNDAMENTAL IN ORDER TO REACH THE SERVICE QUALITY WE AIM FOR.

 
 
 
 

HIRING MODALITIES

 

FIXED PRICE
A fixed price contract is a contract in which the price is maintained without modifications throughout the project’s life. The scope and the specifications must be detailed beforehand.

 

TIME & MATERIALS
A Time & Materials contract is a contract in which the price is set based on the consumed time and materials required to get the job done, regardless of the effort needed to complete the project. Usually, this modality is used for projects where it is not possible to estimate the scope accurately or when requirements are expected to change frequently.

 
 
 
 

INDICATORS

 


7X24 SERVICE

SPECIALIZED TEAMS

MODERN ORGANIZATION

TURNOVER RATE BELOW 20%

SCRUM MASTER CERTIFIED

ISO 9001 CERTIFIED

CONTINUOUS TRAINING

ENGLISH LANGUAGE

 
 
 
 

LANGUAGES & TECHNOLOGIES & TOOLS

 


UML


OFFICE


PROJECT


ENTERPRISE ARCHITECT


BLUEPRINT


VISIO


SVN


SHAREPOINT


DREAMWEAVER


JIRA


QUALITY CENTER HP


REDMINE


OPEN MODELSPHERE


SQL

 
 
 
 

MAIN CLIENTS

 

Throughout our history, we have developed software for a large number of companies in different industries and markets. KNOW MORE.